Armando G. Eres Jr., May A. Mendoza, Ailyn L. Tanaleon, Darlyn H. Toledo
Year Published
2014
Abstract
Manual operation in an organization tends to slow down transactions. Thus, implementing information system is necessary. In the case of repair and maintenance office of the BSIS Department of CHMSC - Talisay, manual operation was used. The proponents used Rapid Application Development method as the approach in developing the system which helps the user to understand better the system through interactive and simultaneous revisions, which bring the system closer to what is needed. During the interviews, observations and thorough follow-up of the proponents, it was found out that there were problems encountered. The said office has a slow and inefficient delivery of services. Pulled-out properties from laboratories were not properly monitored, there was a difficulty in identifying the existing properties. Furthermore,checking of the repair request was not properly scheduled. The urgency level of repair request was difficult to identify and information about repair request status was not properly monitored. The propose Maintenance and Repair Service Management System aimed to help BSIS Department to provide a fast and efficient services through the use of new system. Provide reports for pulled-out properties from the laboratories, record all existing properties, generate and print stickers for the monitoring of property history. Forward repair request queued by date in ascending order, filter repair request according to urgency level and provide real time monitoring on the status of repair request. The system focuses only to the operation of BSIS Office for the technical services and laboratory monitoring through the system which is integrated with other systems.
